Delivery Information
Shipping
All items will be shipped from shenzhen or Hong kong Worldwide.
* Our standard shipping method is from Hong Kong or China Post Air Mail.have a tracking number aftrer ship out 3days.
* Items will be shipped within 3-5 Business day after payment is received and verified for other payment.
* Usually, your parcel may 7-14 Business day to arrive.
In rare cases, it may take longer due to delay in custom clearance or during the holidays.
* Combined shipping, with reduced rates, is unavailable.
* If you would like, other shipping methods are available for an additional charge,
Warranty
Product quality is a top prior for focalapple.com. We test all our products with strict standard before ship out.
All our products come with 12-month warranty, while physical damage caused by the user invalidates the warranty.
The warranty period begins from the receipt of the goods by the initial recipient, regardless if the initial recipient is an end user or a reseller.
Returns
We accept the returns only on the condition that the product you bought from us itself is defective and it should within the warranty period.
The procedures for returning goods would be:
1. Contact us first by email or online chatting with detailed description and photos or videos if possible, and we will confirm whether it is operational problem or quality problem;
2. We will advise you with possible resolutions after our confirmation;
3. We will accept your requirement of returning if all the solutions are not workable;
4. You have to immediately sent the items together with the original packaging and accessories unless an exception is agreed in advance;
5. We will inform you once we receive the returned goods. Replacements or repaired items will be shipped back via regular air mail with prior notice.
Shipping Method and Custom Taxes for Returning:
1.Please send it back via postal mail. If you are in US, you can choose USPS, it will reach us in 15-30 days.
2.If you choose other shipping method such as DHL or UPS, the related taxes will shared by you (the buyer).
3.Please declare lower price on the parcel when you send back the item, in order to reduce the possible taxes.
Shipping Cost for Returning:
1.Product quality problems occur within 30 days, you can return it for exchange or repairement, focalapple.com (the seller) will take the responsibility for the possible shipping cost;
2.Product quality problems occur within 3 months, you can return it for exchange or repairement, you (the buyer) pay the shipping cost back to us and we (the seller) pay for the shipping cost back to you;
3.Product quality problems occur within 1 year, you can return it for exchange or repairement, you (the buyer) have to take the responsibility for the possible shipping cost;